Sharing Hope Ltd – Privacy Policy

Sharing Hope Ltd

6-8 Bemboka Road

Croydon Hills Vic 3136


1. Introduction

Sharing Hope Ltd (we/us/our/the NGO) respects and upholds your rights to privacy protection under the National Privacy Principles (NPPs) contained in the Privacy Act 1988, the Privacy Amendment Act (Private Sector) 2000 (the Act) and any similar state or territory legislation applicable to the Charity.  The NPPs contained in the Act cover the areas of:

  • Collection, Use and Disclosure, Data Quality, Data Security, Openness, Access and correction, Identifiers, Anonymity, Transborder data flows and Sensitive information.

We collect your personal details to administer your relationship with the Charity, to provide any personal communication and to provide you with information on Charity events and fundraisers.

This policy describes how we manage any personal information we have about you.  Examples of personal information are an individual’s name, signature, address, telephone number, date of birth, medical records, bank account details and commentary or opinion about a person.


2. What personal information about me does the Charity hold?

2.1      Sharing Hope Ltd Supporters

The Charity collects and holds various personal information about those who support and/or interact with Sharing Hope Ltd.  This includes information collected by the Charity as part of its day to day activities including if you attend or are involved in any activity run by the Charity.  The Charity will only collect sensitive information where it is consented to by the individual or their parent or guardian.  Personal information is not shared without the consent of the individual and is not distributed to any organisation that is not associated with the Charity.

The information collected by the Charity may include:

a) Your full name, gender, age and contact details, including postal address, email address and telephone numbers

b) Your education status (including the name of your education institution)

c) Your marital status

d) If you are under 18, whether you suffer from any allergies or health conditions

e) If you are part of a household, details relating to the households, such as:

i. personal information of your family members for next of kin communication during trips and events, and

ii. personal details of your children.


2.2      Sharing Hope Ltd Personnel

The Charity also holds information relating to all its staff, volunteers and directors (Personnel) including:

  1. the role and activities of the Personnel, and
  2. the qualifications held by the Personnel relevant to his or her role, such as working with children status. The Charity also records the current status of the qualifications, such as whether the Personnel are in the process of applying for the qualifications.

2.3      Supporter involvement

The Charity may also collect information from its supporters regarding their involvement in the Charity’s work. This includes:

  1. your involvement in the Charity’s work
  2. details of donations where receipts for taxation purposes are required
  3. records of any communications that you have with us.

2.4      Video recording and security

The Charity may from time to time record video or images of fundraisers or events and activities.  These videos and images may be used and shown for internal information, teaching and/or promotional purposes.  By attending our events and activities, you consent to the Charity taking the video and images and using and disclosing them for such purposes.  If we would like to publish your image for a specific external purpose such as promotional material or on our website we will obtain your consent. Specific exemptions may apply, such as large shots encompassing multiple people at events and gatherings. See 2.6 for details.

In addition, the Charity may also operate external security surveillance cameras for security purposes.  The Charity may use and disclose the video footage from these cameras for legal and security reasons.

Sharing Hope will actively work to ensure all videos and recordings are of culturally appropriate standards for all cultures we engage with.

2.5      Video and image recording of children and youth

Specific requirements also apply to video and imaging recording of children and youth.  In addition to the measures set out above

  1. Parental or guardian consent must be gained before any form of photography and/or video is taken
  2. Photographs and/or video of a young person will not be taken under any circumstances of someone who has asked not to be photographed/videoed
  3. All young people will be appropriately dressed when photographed and/or videoed (e.g. not in swimsuits or pyjamas)

2.6      General

The Charity may also hold any other information you provided to us (whether orally, by mail or email or online).

If at any time another person provides personal information about you to us, we will ask that person to ensure that you have read and understood this policy and separately consented to that personal information being used and disclosed by us for the purposes described below.  If you provide personal information about any other person (including your family members), then you must ensure that the person has read and understood this policy and consents to us collecting, using and disclosing the information that you provide as described in this policy.

3.    What does the Charity do with my personal information?

3.1      Supporters

The Charity uses the personal information about its supporters to:

  1. administer the records of your relationship with the Charity, and
  2. assist the Charity in contacting you in the event of future fundraisers or events.

3.2      Staff, volunteers and group leaders

The Charity uses personal information about its personnel to assess their suitability to perform their role, and to match their skills to particular activities.

3.3      General

The Charity also uses personal information about you:

  1. to respond to your queries;
  2. to contact and communicate with you;
  3. to assist the Charity in operating and improving its services;
  4. to send information about and invitations to future events, or current issues;
  5. for our internal administrative, promotional and planning requirements; and
  6. to compile and report statistics, with all the relevant personal and/or proprietary information de-identified prior to the completion of such statistics.

3.4   Opt out

You may opt out of receiving any communications from the Charity at any time.  If you wish to do this, please make all requests to us (see “Contact Us” below). Please indicate on your request whether you would like to opt out of either, or both, postal and electronic communications.

3.5      Disclosure

The Charity will not disclose personal information about you to any person except:

  1. on a confidential basis to its Personnel who have a need to know to provide a service to you;
  2. on a confidential basis to agents and other service providers that the Charity uses in the day to day operations of its activities such as the manager of the Charity’s management system; or
  3. with your prior consent.

4.    Openness

You may request access to personal information we hold about you by writing to us at the address below (see “Contact Us” below).  Where we hold information that you are entitled to access, we will endeavour to provide you with a suitable range of choices as to how you access it (eg emailing or mailing it to you).

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request correction of that information by contacting us.  We will consider if the information requires amendment.  If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.

5.    Anonymity

You are not obliged to give us your personal information.  However, if you choose not to provide the Charity with personal details, such as your name or address, the range of options and services available to you may be limited.

6.    Data Storage

In the Charity office, all hardcopy personal information is stored in secure cupboards, and where possible in secured offices and premises.  Any personal information that is stored on the Charity’s management system and database requires password authentication to access it.  All papers containing personal information are disposed of either by secure paper destruction, shredding or incineration.  Portable devices such as disks and flash drives containing personal information are destroyed when no longer in use.

If any personal information collected by the Charity is stored or managed by a third party on behalf of the Charity, the Charity will take all reasonable steps to ensure that the personal information will be held, used and disclosed by the third party consistently with the National Privacy Principles.  The service provider managing the information for the Charity may store certain personal information outside Australia.  You consent to the transfer of your information outside Australia by submitting your personal information to the Charity.


7.    Online Security

We have a public website which is available to anyone. We will not store any personal data on this site unless specific permission has been sought and given to provide specific personal information.


8.    Contact Us

Any questions about this policy, or any complaint regarding treatment of your privacy by the Charity, should also be made in writing to the address below.

Our contact details are as follows:

Sharing Hope Ltd
4-8 Bemboka Road
Croydon Hills VIC 3136
Phone: (03) 9876 4503

9.    Security, quality and accuracy of information

We endeavour to keep personal information up to date and accurate. We will also endeavour to protect your personal information from misuse, loss or unauthorised access, modification or disclosure.

Staff / Volunteers shall have access to data collected and stored according to the need of their role. Permission to access confidential information will be given at the discretion of the Directors or Office Manager.

A record of staff members / volunteers who have access to the data shall be maintained and reviewed every 12 months. All people having access to private information are expected to comply with relevant Sharing Hope policies to ensure confidentiality of information is upheld.


10.    Miscellaneous

In this policy “personal information” has the same meaning as under the Privacy Act 1988.

This policy represents our policy as at 18/11/2020. The Charity may change this policy from time to time.  Although we intend to observe this policy at all times, it is not legally binding on the Charity in any way.  From time to time we may regard it as necessary or desirable to act outside the policy.  The Charity may do so, subject only to any statutory rights you have under the Privacy Act 1988 or other applicable legislation.


11.   National Privacy Principles

The Privacy Amendment Act sets out how we should collect, sue, keep, secure and disclose personal information.  It also gives to individuals the right to know what information an organisation holds about him or her and the right to correct it if it is wrong.  The Act has ten National Privacy Principles (NPPs) that cover the following areas:


NPP 1 Collection Collection of personal information must be fair, lawful and not intrusive. A person must be told the charity’s name, the purpose of collection, and how to get access to their personal information, and what happens if the person chooses not to give the information.
NPP 2 Use and disclosure The charity should only use or disclose information for the purpose it was collected (primary purpose) unless the person has consented, or the secondary purpose is related to the primary purpose and a person would reasonably expect such use or disclosure.
NPP 3 Data Quality The charity will take reasonable steps to ensure the personal information it collects is accurate and up-to-date.
NPP 4 Data Security The charity will take reasonable steps to protect the personal information it holds against misuse, loss and unauthorised access, modification or disclosure.
NPP 5 Openness The charity will have a document outlining its information handling practices and make this available to anyone who asks for it.
NPP 6 Access and correction An individual has the right to access the personal information that the charity holds about them (although there are some exceptions).
NPP 7 Identifiers The charity must not adopt, use or disclose an identifier that has been assigned by a Commonwealth government agency (ie Tax File number, Medicare number)
NPP 8 Anonymity Organisations must give people the option to interact anonymously whenever it is practical and lawful to do so.
NPP 9 Transborder data flows The charity can only transfer personal information to a recipient in a foreign country in circumstances where the information can have the appropriate protection.
NPP 10 Sensitive Information An organisation must not collect sensitive information unless the individual has consented, it is required to do so by law or the collection is necessary to prevent or lessen a serious and imminent threat to the life or health of any individual.


We are committed to reviewing our policy and good practice annually.

6 Bemboka Road, Croydon Hills VIC 3136, Australia

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Sharing Hope Ltd is registered with the Australian Charities and Not-for-Profit Commission. Our finances are audited annually and our Annual Reports are available upon request. We are a public benevolent institution and donations over $2 are tax deductible.